1. Introduction

Tuart Hill Baby & Child Care Centre (“we”, “us”, “our”) operates the website tuarthillbabyandchildcare.com.au and provides early childhood education and care, and outside school hours care (Tuart Hill Out of School Care, “THOSC”), from 100 Main Street, Tuart Hill WA 6060.

We are committed to protecting the privacy of the children, parents, guardians and other individuals we deal with. We handle personal information in accordance with the *Privacy Act 1988* (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, why we collect it, how we use, store and disclose it, and how you can access or correct it, or make a complaint.

2. What personal information we collect

Depending on how you interact with us, we may collect:

– Contact details — name, phone number, email address, postal address
– Enquiry details — the service you’re enquiring about, number and ages of children, preferred days, start date, and any message you send us
– Enrolment information — your child’s full name, date of birth, address, family and household details, emergency contacts, authorised pick-up persons, and any relevant custody or parenting arrangements
– Sensitive and health information — allergies, medical conditions, medications, immunisation status, and, where relevant, information about a child’s additional needs. We only collect this with consent and only to the extent needed to provide safe care
– Government or financial details — such as a Centrelink Customer Reference Number or Child Care Subsidy information, where you provide these for fee purposes
– Photos and videos of children, used for daily program documentation and learning stories, and — only with separate written consent — for marketing or social media
– Website usage data — such as IP address, browser type, and pages visited, collected automatically through cookies or analytics tools when you browse our website

3. How we collect it

– Directly from you — when you complete our online enrolment enquiry form, contact us by phone or email, or complete enrolment and consent paperwork at the centre
– From your child, in the ordinary course of providing care
– From third parties, such as a treating doctor or another early childhood service, but only with your consent or where the law requires or allows it
– Automatically, through cookies and website analytics tools

4. Why we collect and use it

We collect and use personal information to:

– respond to enquiries and arrange centre tours
– assess and process enrolment applications
– provide safe, high-quality childcare and outside school hours care
– communicate with families about their child’s day, health and program
– meet our obligations under the Education and Care Services National Law and National Regulations, and to relevant regulators (including WA’s Education and Care Regulatory Unit and ACECQA)
– process Child Care Subsidy claims through Services Australia, where applicable
– maintain required health and immunisation records
– operate and improve our website

5. Disclosure of information

We do not sell personal information. We may disclose it to:

– government and regulatory bodies where required by law (for example, child care regulators, Services Australia, the Australian Immunisation Register)
– medical professionals or emergency services in the event of illness or injury
– our website hosting, IT and administrative service providers, who handle information on our behalf and are required to keep it confidential
– any other party, with your consent

6. Storage and security

We store personal information in secure, access-controlled paper files and password-protected electronic systems. We take reasonable steps to protect information against misuse, loss, unauthorised access, modification or disclosure, and to securely destroy or de-identify it once it is no longer needed.

7. Website, cookies and third-party tools

Our website may use cookies and tools such as Google Analytics to understand how visitors use the site — for example, collecting your IP address and general browsing behaviour. You can disable cookies in your browser settings, though some website features may not work as intended. Enquiries submitted through our online form may pass through third-party form and email-delivery services acting on our behalf.

8. Children’s privacy

Our services are for children, and consent to collect, use and disclose a child’s personal and health information is given by their parent or guardian as part of enrolment. We do not knowingly collect personal information directly from children through the website itself.

9. Access and correction

You can ask to access or correct the personal information we hold about you or your child by contacting us using the details below. We’ll respond within a reasonable time and may need to verify your identity first.

10. Complaints

If you have concerns about how we’ve handled your personal information, please contact us first so we can try to resolve it directly. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

12. Contact us

Tuart Hill Baby & Child Care Centre
100 Main Street, Tuart Hill WA 6060
Phone: 0414 838 928 / 08 9242 1214